Privacy Policy

NOOR - E - FLAMES (“we,” “us,” or “our”) operates the digital boutique and atelier studio located in New Delhi, India. We are committed to safeguarding your personal information and respecting your privacy rights. This Privacy Policy details how we collect, handle, protect, and utilize your personal data when you browse our website, explore our handcrafted artisanal candles and fine fragrances, or place an order.

We only collect information necessary to deliver exceptional artisanal fragrance experiences and fulfill your orders seamlessly:

• Contact & Delivery Details: Full name, shipping destination address, billing address, active email address, and mobile phone number for delivery coordination.
• Transaction Records: Order identification numbers, purchased fragrance products, order values, date of purchase, and chosen payment method. (Note: We do not store full credit/debit card numbers; all payments are processed through PCI-DSS certified payment gateways).
• Customer Communications: Messages, feedback, WhatsApp concierge chats, and inquiries regarding custom bridal hampers or scent recommendations.
• Device & Browsing Data: IP address, device type, browser cookies, and interaction metrics used to enhance store responsiveness and speed.

The data gathered through our boutique is strictly employed for the following purposes:

• Processing and dispatching your artisanal candle and perfume orders across India.
• Sending automated shipping tracking updates via SMS, WhatsApp, and email.
• Providing dedicated customer care, addressing transit issues, and processing rapid replacements.
• Delivering bespoke scent recommendations, seasonal drop alerts, and VIP private previews (only if you have opted into our newsletter).
• Preventing fraudulent transactions and ensuring overall digital boutique security.

We implement comprehensive technical and organizational safeguards. All communications between your browser and our store are encrypted via 256-bit Transport Layer Security (TLS/SSL). Our database infrastructure is hosted in secure data centers adhering to high international compliance benchmarks.

We strictly do not monetize or exchange customer information. Your details are shared solely with operational partners necessary to bring your purchase to life:

• Express Courier Partners: Bluedart, Delhivery, DTDC, and Shiprocket for parcel transit and secure doorstep delivery.
• Payment Processors: RBI-licensed payment gateways (e.g. Razorpay, UPI networks) ensuring encrypted, tamper-proof monetary transactions.
• Communication Channels: Automated transactional SMS/WhatsApp gateways for order dispatch tracking.

Our website uses essential session cookies to remember items in your shopping bag, preserve your visual preferences, and analyze anonymized site traffic. You may choose to disable cookies through your browser settings, though certain interactive checkout features may require cookies to function optimally.

You maintain the absolute right to inspect the personal data we hold about you, request corrections, or request complete removal of your profile from our systems. You can unsubscribe from atelier marketing at any time with a single click.