We hold ourselves to uncompromising standards of craftsmanship. If your fragrance arrives compromised by transit mishandling, we ensure an instant, stress-free resolution.
7-day coverage on broken flacons, damaged wicks, or leaked perfume bottles.
Simply snap a picture or short video—no tedious packing or return parcels.
A fresh handcrafted replacement unit is dispatched within 24 hours of notification.
Fine perfumes and hand-poured glass candles are delicate creations. While our triple-box foam insulation safeguards 99.8% of dispatches across India, logistics mishandling can occasionally occur.
No Tedious Return Shipping: We understand that handling broken glass is unsafe and frustrating. You will never be asked to pack, seal, or courier back broken glass. Your photographic verification is all we require to honor our guarantee.
Claiming a replacement is quick, direct, and customer-first:
We offer fair, transparent policies regarding cancellations and financial refunds:
Due to the personal and cosmetic nature of luxury fine fragrances and hand-poured candles:
We are dedicated to your complete delight with every scent. If you ever have a concern regarding your order, our Atelier concierge and support team are directly accessible:
